Building Virtual Relationships: The 4 Laws of Digital Body Language
Build Trust & Loyalty with Digital Body Language In the last year, we’ve seen more disruption and yet more innovation in the client-consultant relationship than in the past 10 years—which has created new challenges and more opportunities at the same time. Service professionals are realizing that there is an intangible missing factor without in-person body language. As executive search and leadership consultants know, building trust in a client-consultant relationship could take years. With miscommunication and misread signals, these relationships could be damaged within minutes. Erica Dhawan, author of Digital Body Language: How to Build Trust and Connection No Matter the Distance and creator of the Improve Your Digital Body Language online course, has spent the last decade helping organizations across industries—from Walt Disney to Chase to Nike to Google—transform their collaboration skills to meet the demands of a digital-first environment. Here she offers an overview of digital body language and shares the 4 laws that can help build trust and loyalty even from afar. Defining Digital Body Language Our digital shift has unlocked new opportunities to communicate and sell in a hybrid marketplace without being as geographically constricted and visually biased to who is “on-site.” Video meetings now precede the conference call and sales conversations don’t [...]


